We strongly recommend that you and all members of your party are properly insured.We have arranged special insurance policies with AXA Insurance UK plc, Registered Office, 107 Cheapside London EC2V 8DU. Registered in England number 78950. AXA Insurance UK plc is a member of the General Insurance Standards Council.
Policies we offer
We offer you a choice of two policies,‘Travel Insurance’or ‘Classic Travel Insurance’.If
your holiday price is £5,000 a person or more,or if you would like a higher level of cover,we recommend that you buy ‘Classic Travel Insurance’.Classic Travel Insurance includes a range of help services.Also,for a small extra premium on either policy, you don’t have to pay your excess if you make a claim.
Cover provided
Set out on this page is an outline of the cover that you get under each policy.
Important notice
We would draw your attention to the following important features of your policy.
- Policy document: you should read the document carefully. It gives full details of what is and is not covered, and the conditions of cover. Cover will vary from policy to policy and from insurer to insurer.
- Cooling-off period: if you have a justifiable reason for not being satisfied with the cover provided, you may return the policy within 10 days of issue for a refund of the premium, as long as you have not made a claim or travelled. The policy will be cancelled from its date of issue.
- Health: your policy contains restrictions and conditions regarding existing medical problems, concerning the health of people travelling.
- Conditions and exclusions: conditions and exclusions apply to individual sections of your policy, while general conditions and exclusions will apply to the whole of your policy.
- Dangerous activities: if you are planning to take part in any activities or sports, please check that your policy covers you.
- Property claims: these claims are settled based on the value of the property at the time you lose it and not on the cost of buying new items.Your policy will set out the claims procedure.
- Limits: most sections of your policy have limits on the amount we will pay under that section. Some sections have specific inner limits (for example, valuables). Please check the outline of cover on this page and your policy to make sure the cover is suitable for your needs.
- Excess: under most sections of your policy, you will have to pay an excess unless you have paid an excess waiver.This means that you will be responsible for paying the first part of each claim.
- Reasonable care: you must take all reasonable care to protect yourself and your property as if you were not insured.
- Complaints: we are keen to treat our customers fairly and honestly.
- If you are unhappy about the way this insurance was sold to you or not satisfied with the handling of your claim,please contact:
UK Insurance Department
PO Box 2
17-18 Coningsby Road
Peterborough, PE3 8AB.
Phone: 01733 417 444
- If you are not satisfied with the response,please contact Head of Customer Care who acts on behalf of the Chief Executive at:
AXA Insurance UK plc
Civic Drive
Ipswich, IP1 2AN
Phone : 01473 205926, Fax : 01473 205101
Email: customercare@axa-insurance.co.uk
- If there is still a dispute,you have the right to contact:
Financial Ombudsman Service
South Quay Plaza 2
183 Marsh Wall
London, E14 9SR.
Phone: 0845 080 1800, Fax: 020 79641001
This procedure does not affect your right to take legal action.
- The law that applies to this contract: your policy is governed by English law, unless you have agreed otherwise with us.
- Date recognition failure: your policy contains an exclusion for some losses arising from equipment failing to correctly recognise the calendar date.
Claims: you must make all claims as soon as reasonably possible to:
AXA Claims Service
P.O. Box 742
Lancaster, LA1 1BT
Phone: 0845 6050460
Premiums
Travel insurance:
Worldwide excluding North America & Caribbean, up to nine days £44.
Worldwide including North America & Caribbean, up to nine days £47.
Classic Travel insurance:
Worldwide excluding North America & Caribbean, up to nine days £54.
Worldwide including North America & Caribbean, up to nine days £57.
- The excess waiver is from £10 a person.
- If you are 65 or over you will be charged an additional premium to those listed above. Please ask for more details.
- These prices and cover may change. Please ask for the current price when you book.
North America & Caribbean - United States of America, Alaska,Hawaii, Canada,The Caribbean Islands and The Bahamas.
How to arrange this insurance
If you want to take out this insurance,please let us or your travel agent know when you book.We or your travel agent will charge you for the insurance and send you details of the full terms and conditions.
If you want a copy of the policy before you buy it,please ask for a copy. |
