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Answers to some frequently asked questions

Below you’ll find the answers to some common questions. Of course, feel free to call us to ask about your reservation or a destination you are interested in. The Thomas Cook Tours team likes nothing more than helping guests just like you.
  • Do you accept late bookings?

    Tour sales normally close 7 days prior to departure. All late bookings are on request and must be guaranteed with a credit card if within 60 days of departure date.

  • What is the difference between a twin room and a double room?

    A double room is designed to accommodate two people, but may not have two separate beds. A twin-bedded room has two separate beds of any size, and is the type most commonly utilised.

  • What size is a triple room?

    A triple room is the same size as a twin-bedded room and beds will accommodate three people, but we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed due to size of room and fire codes.

  • Do you rotate seats on tours?

    Seats are rotated onboard the coach for all tours under the direction of the tour manager. So that we do not show partiality among passengers, exceptions cannot be made. Please Note: All Thomas Cook Tours feature a NO SMOKING POLICY. Frequent stops are made for your convenience.

  • Can I extend my holiday to see more of a region?

    Yes! You may enhance your tour with either an extension — offered on select tours — or by purchasing pre/post hotel stays.

    Extensions may be "hosted" rather than escorted. When hosted, passengers will be greeted upon arrival by a local tour manager who will provide all included services, and be available on-call during the duration of the extension. A minimum number of passengers may be required to operate some extensions. Extensions not purchased at time of deposit are subject to availability and applicable charges at time of request. Thomas Cook Tours also offers pre- and post-hotel nights before and/or after a tour for you to explore the destination independently. Should you purchase additional nights, please be advised that your tour manager will not be available during this time.

  • Would my tour date ever be changed?

    Thomas Cook Tours reserves the right to cancel any tour prior to departure for any reason. Should this happen, Thomas Cook Tours will make every effort to put you on another departure date, and if an alternate cannot be found, a full refund will be made. Air booked through Thomas Cook Tours will be protected. We cannot be held responsible for other air arrangements.

    Should you decide to change your reservation after initial booking, please refer to Section 6 of our Terms and Conditions of Booking outlined in our brochure and also available upon request by calling 0800 023 8330

  • Where do I meet my tour manager?

    Your Tour Manager or a representative of Thomas Cook Tours will meet you at your arrival airport and arrange for your transfer to your first hotel. Your Tour Manager will be available at your first hotel to provide further details of your tour.

  • How can I be best prepared for the pacing and physical requirements on a tour?

    Tour pacing varies by itinerary, as each destination and its sightseeing and activities are unique. Pacing is often subject to personal interpretation; however, at Thomas Cook Tours we do include the best a destination has to offer, thereby enhancing your overall tour experience. For overnight pacing of a tour, please refer to the "Your Itinerary" section on each tour page. This describes the number of nights you will stay in each hotel during your tour. The day-by-day descriptions will provide additional detail about the number of activities included in each day. Some of the most unique sightseeing can mean accessing locations that restrict motorcoaches, especially in historic areas. For your comfort, we recommend packing walking shoes so you fully enjoy every aspect of your holiday.